QUEUES AND INCREASES
PROFITABILITY WITH OMNICO
With over 400,000 employees working across 80 countries, Sodexo, the world's largest services company was struggling to engage guests, build long-term loyalty, and increase profitability across its venues.
To better understand its customers, and identify opportunities to improve loyalty and consumer spending, the company began analysing its restaurant, tracking the customer journey data, as well as conducting market research with leaders in the industry.
Armed with these data insights Sodexo began deploying Omnico’s smart platform to power point-of-sale (POS)
capabilities for kiosk products, mobile order ahead, pre-order and self-scan functionality, along with a single loyalty and promotions engine.
Download our case study to understand how Sodoxo:
- Achieved a 20% increase in average transaction value
- Slashed wait times and improved the customer journey
- Improved stock and capacity management